Based on Experience and Technical Skills
The Occupancy Manager (OM) facilitates the efficient operation of the apartment housing community, ensures proper maintenance of the apartments, and encourages involvement in, and enjoyment of, the apartment community by the residents. The OM articulates “the terms and conditions of occupancy” and serves as a liaison between HUD, Managing Agent, and the residents of the apartment community.
To be responsible, under the direction of the Managing Agent or Supervisor, for the overall functions of the physical property, and all areas related to the day-to-day operations of the apartment community. Essential duties & responsibilities include the following. Other duties may be assigned as necessary.
- Answer telephone, greet walk-ins, and provide leasing information, applications, etc.
- Perform application interviews, process qualified applications including income, asset, medical, previous landlord, background checks, and any other verification as deemed necessary to complete the qualifying process.
- Maintain accurate and up-to-date waiting list.
- Create/perform move-in, interim, annual, initial, and corrected certifications.
- Perform annual, move-in/out physical inspections of apartments.
- Collect monthly rents and do bank deposits.
- Maintain monthly Rent Rolls and balance with Onesite.
- Maintain resident binders.
- Run required HUD reports.
- Complete Deposit settlements including paperwork required to complete special claims.
- Generate monthly rent/utility bills (meter readings), late notices, and proposed terminations.
- Generate work orders and maintain a monthly log.
- Coordinate with contractors as necessary.
- Generate newsletters, correspondences to residents, and other notices.
- Maintain petty cash account.
- Attend/maintain required training.
- Mediate conflicts or disputes between residents.
- Coordinate and execute HUD inspections or any other type of inspections as necessary.
- Maintain all local, state, and federal regulatory requirements.
- Supervise maintenance staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to interact smoothly with tenants and workers, and perform day-to-day operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High school education or equivalent required, college preferred.
- Minimum 2 years related experience and/or training; or equivalent combination of education & experience. Training in some or all of these areas a plus: Onesite, HUD portal specifically the Real Estate Assessment Center, HUD Handbook 4350.1, Enterprise Income Verification (EIV), SAVE System.
- Strong management skills; professionalism; good organization; leadership; good communication and interpersonal skills as well as being detail-oriented.
- Ability to read & interpret documents, basic math ability & reasoning ability.
- Requires typing, 10 key, and computer proficiency skills.
- Pre-employment drug testing and background check required.
Environment & Physical Demands:
This job operates in a professional and collaborative office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee frequently is required to sit; stand; walk; bend; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to lift up to 25 pounds, open cabinets, doors, and windows, and bend or stand as necessary. Ability to work in disagreeable outside conditions for a minimal period of time on a daily basis.